Terms & conditions

1. About Our Website

SilkHair Professionals operates an online platform through which customers can browse and purchase hair care, beauty, professional hair products, and other products made available on the website.

We make reasonable efforts to ensure that the product descriptions, images, prices, availability, and other information displayed on the website are accurate. However, minor differences in product appearance, packaging, color, or presentation may occur.

2. Eligibility to Use the Website

By using this website, you confirm that:

• You are legally capable of entering into a binding agreement under applicable law.
• The information you provide to us is accurate and complete.
• You will use the website only for lawful purposes.
• You will not use the website in a manner that violates these Terms & Conditions or applicable laws.

If you are purchasing on behalf of another person or organization, you confirm that you have the necessary authority to do so.

3. Products and Product Information

SilkHair Professionals makes reasonable efforts to provide accurate product descriptions, images, specifications, ingredients, availability, and other product information.

However:

• Product images may vary slightly from the actual product due to photography, lighting, display settings, or packaging changes.
• Product packaging may change from time to time without affecting the product itself.
• Availability may change without prior notice.
• We do not guarantee that all product information will always be completely error-free.

Customers should carefully review product information, usage instructions, ingredients, warnings, and other relevant information before purchasing or using a product.

4. Product Use and Customer Responsibility

Customers are responsible for using products according to the manufacturer’s instructions, recommendations, warnings, and applicable usage guidelines.

SilkHair Professionals is not responsible for issues resulting from:

• Improper use of a product
• Failure to follow product instructions
• Incorrect storage
• Unauthorized alteration or modification of a product
• Use of a product for a purpose other than its intended use

If you have concerns regarding allergies, sensitivities, ingredients, or suitability of a product, you should review the product information and seek appropriate professional advice before use.

5. Orders and Order Acceptance

Placing an order through the website constitutes a request to purchase the selected products.

An order is not necessarily considered accepted until it has been confirmed by SilkHair Professionals.

We reserve the right to refuse, cancel, or limit an order for reasons including:

• Product unavailability
• Incorrect pricing or product information
• Suspected fraudulent or unauthorized transactions
• Incorrect or incomplete customer information
• Duplicate or unusual orders
• Violation of these Terms & Conditions
• Technical or system errors
• Other circumstances beyond our reasonable control

If an order is cancelled after payment has been received, an eligible refund will be processed in accordance with our Return & Refund Policy.

6. Payments

Customers are responsible for providing accurate payment information when placing an order.

Payments may be processed through third-party payment gateways or financial institutions.

SilkHair Professionals does not guarantee uninterrupted availability of third-party payment services and is not responsible for delays, errors, or failures caused by payment providers.

We may cancel or hold an order where a payment appears unauthorized, fraudulent, incomplete, or otherwise suspicious.

7. Cancellation, Returns, Replacements and Refunds

Order cancellations, returns, replacements, and refunds are governed by our separate Return & Refund Policy.

Customers are advised to review that policy before placing an order.

The Return & Refund Policy forms part of these Terms & Conditions.

8. Shipping and Delivery

Shipping and delivery are governed by our separate Shipping & Delivery Policy.

Delivery estimates, applicable shipping charges, delivery areas, and other shipping-related conditions are described in that policy.

Customers are responsible for providing accurate delivery information when placing an order.

9. Promotional Offers and Discounts

From time to time, SilkHair Professionals may offer promotional campaigns, discounts, coupons, special offers, or other benefits.

Unless otherwise stated:

• Promotional offers are subject to availability.
• Offers may have specific eligibility requirements.
• Promotional codes may have expiry dates or usage limits.
• Multiple promotional offers may not always be combined.
• SilkHair Professionals reserves the right to modify, suspend, or cancel a promotion where reasonably necessary.

Additional terms may apply to individual promotional campaigns.

10. Intellectual Property

All content available on the SilkHair Professionals website, including but not limited to:

• Logos
• Brand names
• Product images
• Photographs
• Graphics
• Text
• Product descriptions
• Website design
• Page layouts
• Videos
• Icons
• Software
• Other visual or written materials

is owned by or licensed to SilkHair Professionals or its respective content providers and is protected by applicable intellectual property laws.

You may access and use the website for personal and lawful purposes only.

You may not copy, reproduce, modify, distribute, publish, sell, transmit, or commercially exploit website content without prior written permission from SilkHair Professionals or the applicable rights holder.

11. User-Submitted Content

If the website allows customers to submit reviews, comments, photographs, feedback, or other content, you agree that:

• The content you submit is accurate to the best of your knowledge.
• You have the right to submit the content.
• The content does not violate any third-party rights.
• The content does not contain unlawful, abusive, defamatory, threatening, misleading, or offensive material.
• The content does not contain malicious software or harmful code.

By submitting content to SilkHair Professionals, you grant us the right to use, reproduce, display, publish, and distribute that content for legitimate business, marketing, promotional, or website-related purposes, subject to applicable law.

SilkHair Professionals reserves the right to remove content that violates these Terms & Conditions or applicable laws.

12. Prohibited Activities

You agree not to use the website to:

• Violate any applicable law or regulation.
• Engage in fraudulent activities.
• Provide false or misleading information.
• Attempt unauthorized access to the website or its systems.
• Interfere with website security or functionality.
• Introduce viruses, malware, or other harmful code.
• Scrape, copy, or systematically collect website content without permission.
• Impersonate another person or organization.
• Use the website for unauthorized commercial purposes.
• Attempt to obtain another customer’s personal information.
• Abuse promotional offers, discounts, or referral programs.
• Engage in activities that may harm SilkHair Professionals, its customers, employees, partners, or website.

SilkHair Professionals reserves the right to restrict or terminate access to users who violate these requirements.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, payment services, social media platforms, or other external services.

These third-party services are not controlled by SilkHair Professionals.

We are not responsible for the content, availability, privacy practices, security, or terms of third-party websites or services.

Your use of third-party services is subject to the terms and policies of the respective third-party provider.

14. Disclaimer

SilkHair Professionals makes reasonable efforts to maintain accurate and reliable website information. However, the website and its content are provided on an “as available” basis.

To the extent permitted by applicable law, SilkHair Professionals does not guarantee that:

• The website will always be available or uninterrupted.
• The website will be completely free from errors or technical issues.
• All information will always be current or completely accurate.
• The website will be free from viruses or other harmful components.

Product-related information should not be considered medical or professional advice unless specifically stated otherwise.

15. Limitation of Liability

To the extent permitted by applicable law, SilkHair Professionals will not be liable for indirect, incidental, consequential, or special losses arising from the use of, or inability to use, our website or services.

This may include losses arising from:

• Website interruptions
• Technical failures
• Unauthorized access
• Third-party service failures
• Incorrect information provided by customers
• Improper use of products
• Events beyond our reasonable control

Nothing in these Terms & Conditions is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

16. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless SilkHair Professionals, its owners, employees, representatives, partners, and service providers from claims, losses, liabilities, damages, costs, or expenses arising from:

• Your violation of these Terms & Conditions.
• Your misuse of the website.
• Your violation of applicable laws.
• Your violation of third-party rights.
• Information or content submitted by you.
• Unauthorized use of your account resulting from your failure to maintain account security.

17. Privacy

Your use of the SilkHair Professionals website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and protect your personal information.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

18. Suspension or Termination

SilkHair Professionals may suspend or terminate your access to the website or services if we reasonably believe that you:

• Have violated these Terms & Conditions.
• Have engaged in fraudulent or unlawful activity.
• Have misused the website.
• Have provided false information.
• Have attempted to compromise website security.
• Have otherwise acted in a manner that may harm SilkHair Professionals or others.

Termination will not affect rights or obligations that arose before termination.

19. Force Majeure

SilkHair Professionals will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

Such circumstances may include, but are not limited to:

• Natural disasters
• Severe weather
• Fire
• Flood
• Epidemics or pandemics
• Strikes
• Civil disturbances
• Government restrictions
• Transportation disruptions
• Internet or telecommunications failures
• Power outages
• Third-party service interruptions
• Other unforeseen events beyond our reasonable control

20. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws and regulations of Nepal, unless otherwise required by applicable law.

Any dispute arising from or relating to the use of the SilkHair Professionals website or services shall be subject to the applicable jurisdiction of Nepal.

21. Changes to These Terms & Conditions

SilkHair Professionals reserves the right to update or modify these Terms & Conditions at any time.

Changes will be posted on this page with the updated effective date.

Your continued use of the website after changes are published constitutes acceptance of the revised Terms & Conditions, to the extent permitted by applicable law.

We encourage customers to review these terms periodically.