Privacy policy

What Information Is, or May Be, Collected From You?

As part of using our website, creating an account, placing an order, contacting us, or participating in any online activity, SilkHair Professionals may collect certain personal information from you.

The information we may collect includes:

• Full name
• Email address
• Mobile or telephone number
• Billing and shipping address
• Postal code
• Account and login information
• Order and transaction details
• Information provided through contact or inquiry forms
• Customer feedback, reviews, or other communications
• Information about the pages you visit or access
• Links or buttons you click on our website
• Browser and device information
• IP address
• Website usage and browsing information
• Other information that you voluntarily provide to us

Payment information may be collected or processed through third-party payment gateways. Where applicable, payment providers process payment information according to their own privacy and security policies.

How Do We Collect the Information?

SilkHair Professionals may collect information when you voluntarily provide it while using our website or services.

This may happen when you:

• Create an account
• Place an order
• Complete a checkout form
• Contact our customer support team
• Submit an inquiry or feedback
• Subscribe to promotional communications
• Participate in surveys, contests, or promotions
• Submit product reviews
• Interact with our website or online services

We may also automatically collect certain technical and browsing information through cookies and similar technologies.

Our website may contain links to third-party websites or services. SilkHair Professionals is not responsible for the privacy practices, content, or security of websites that we do not own, operate, or control. We encourage you to review the privacy policies of those websites before providing any personal information.

SilkHair Professionals and certain third-party service providers may use cookies, analytics tools, advertising technologies, and similar technologies to understand website usage, improve our services, measure advertising performance, and provide relevant content or advertisements.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some features or functionality of the website.

How Is Your Information Used?

SilkHair Professionals may use the information collected from you for purposes including:

• Processing and fulfilling your orders
• Processing payments, cancellations, returns, and refunds
• Providing customer support
• Responding to your inquiries and requests
• Managing your customer account
• Providing personalized features and experiences
• Communicating with you about your orders and services
• Improving our products, website, and customer experience
• Understanding how customers use our website
• Conducting surveys, promotions, contests, or other activities
• Sending promotional offers and marketing communications where permitted
• Detecting and preventing fraudulent or unauthorized transactions
• Maintaining transaction and business records
• Complying with applicable laws and legal requirements
• Protecting the rights, property, and security of SilkHair Professionals, our customers, and others

We may also use aggregated or non-personally identifiable information for analytics, research, website improvement, and business planning.

If you have opted in to receive promotional communications, we may contact you about new products, offers, promotions, or other information that may be relevant to you.

You may unsubscribe from promotional emails or communications at any time by using the unsubscribe option provided in the communication or by contacting us directly.

With Whom Will Your Information Be Shared?

SilkHair Professionals respects the confidentiality of your personal information.

We do not sell or rent your personal information to third parties for their independent marketing purposes.

However, certain information may be shared with trusted service providers, business partners, or other parties when necessary to provide products and services requested by you or to operate our website and business.

These parties may include:

• Payment gateways and payment service providers
• Technology and website service providers
• Hosting providers
• Analytics and website performance providers
• Marketing and advertising service providers
• Customer support providers
• Other business partners involved in providing requested services

We may also disclose information when reasonably necessary to:

• Comply with applicable laws, regulations, or legal processes
• Respond to lawful requests from government authorities or law enforcement agencies
• Investigate suspected fraud or unlawful activities
• Prevent threats to the safety or security of any person
• Enforce our website Terms & Conditions
• Protect our legal rights or defend against legal claims

We will only share information that is reasonably necessary for the relevant purpose.

How Do We Protect Your Information?

SilkHair Professionals takes reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, alteration, loss, or disclosure.

Access to personal information is restricted to authorized employees, service providers, and personnel who require the information to perform their responsibilities.

While we take reasonable steps to protect your information, no transmission of information over the Internet can be guaranteed to be completely secure. Therefore, SilkHair Professionals cannot guarantee the absolute security of information transmitted through our website.

By using our website, you acknowledge that Internet transmissions may involve risks beyond our reasonable control.

What Choices Are Available to You Regarding the Collection, Use, and Distribution of Your Information?

You may have certain choices regarding your personal information, depending on applicable laws and the circumstances in which the information is collected.

You may:

• Request access to certain personal information we hold about you
• Request correction or updating of inaccurate information
• Request deletion of certain information where applicable
• Opt out of promotional or marketing communications
• Withdraw consent where processing is based on consent
• Contact us with questions about how your information is collected or used

You may unsubscribe from promotional communications at any time. However, even if you opt out of marketing communications, we may continue to send essential transactional or service-related communications, such as order confirmations, payment updates, or information relating to your account.

How Can You Correct Inaccuracies in Your Information?

If you need to correct, update, or change any personal information you have provided to SilkHair Professionals, you may contact us through our official customer support channels.

Where account functionality is available, you may also update certain information directly through your account.

For assistance with correcting or updating your information, please contact:

Email: [email protected]
Phone: +977 9843741297

Please provide your name, registered contact information, and any relevant order or account details so that we can process your request efficiently.

Data Retention

SilkHair Professionals may retain your personal information for as long as reasonably necessary to provide our services, complete transactions, maintain business and transaction records, resolve disputes, prevent fraud, comply with applicable legal requirements, and protect our legitimate business interests.

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it as appropriate.

Privacy of Children

Our website is not intended to knowingly collect personal information from children where such collection is prohibited by applicable law.

If we become aware that personal information has been collected from a child without the required consent, we will take reasonable steps to delete such information.

Policy Updates

SilkHair Professionals reserves the right to modify, update, or revise this Privacy Policy from time to time.

Any changes will be posted on this page and will become effective from the date of publication unless otherwise stated.

We encourage you to review this Privacy Policy periodically to remain informed about how we collect, use, and protect your information.